Question 1

What do I get on the Free plan?

Accepted Answer

Every puzzle generator, free for personal and classroom use — no credit card required. Downloads carry a small watermark, print quality goes up to 6×, and the workspace shows light ads. For homework sheets and family game night, Free is usually all you need.

Question 2

What's the difference between Pro and the Pro Pass?

Accepted Answer

They unlock exactly the same features — the difference is billing. The Pro subscription is $9.90/month, or $69/year (about $5.75 a month), and renews until you cancel. The Pro Pass is a single $14.99 payment for 30 days that expires on its own, with no auto-renewal. The Pass costs more on purpose: you're paying for the freedom not to commit. If you'll make puzzles more than once, the subscription is much cheaper.

Question 3

What's the difference between Events and Pro?

Accepted Answer

Pro removes ads for you while you're signed in. Events goes further: while your Events plan or Event Pass is active, every puzzle you share is ad-free for everyone who opens it — guests, students, coworkers, no account needed. When your Events access expires, shared puzzles show ads again. Events also includes everything in Pro.

Question 4

I'm already on Pro — how do I switch to Events?

Accepted Answer

Email support@puzzlegenio.com and we'll move you across, crediting the time you've already paid for. You can also click “Contact Us to Upgrade” on any Events plan — it opens a pre-filled email. Self-serve upgrades are on the way; for now a person handles it so you never pay twice for the same days.

Question 5

Can I sell puzzles I make on the Free plan?

Accepted Answer

No — Free exports are licensed for personal, educational, and other non-commercial use. To sell your puzzles or use them in anything paid (Etsy printables, Amazon KDP books, paid courses or tutoring), you need Pro or a Pro Pass, both of which include a full commercial license.

Question 6

Do I keep the commercial license if I cancel?

Accepted Answer

Yes. Any puzzle you create while Pro is active stays commercially licensed forever — your Etsy listings don't expire with your subscription. After cancelling, your account simply returns to the Free plan for new puzzles. Share links work the same way: whatever duration you set when sharing stays until it runs out.

Question 7

How long do my share links stay live?

Accepted Answer

A share link can never be set for longer than the plan behind it, so links last 30 days on the Free plan, on 30-Day Passes and on monthly plans. Yearly plans can set 30 days, 90 days or 1 year. Every link defaults to 30 days — change it in the share dialog, or later from My Puzzles. Every shared puzzle is also saved to My Puzzles, where you can copy the link, renew it, or stop sharing. Renewing keeps the same URL, so printed QR codes stay valid. A link keeps its full duration even if your plan ends before then.

Question 8

How do I cancel my subscription?

Accepted Answer

Go to My Orders and click Manage / Cancel next to your subscription — it opens our payment provider's portal, where you can cancel in two clicks. You keep Pro until the end of the period you've already paid for. Passes never need cancelling: they're a one-time payment that simply expires after 30 days. Still stuck? Email support@puzzlegenio.com.

Question 9

Who qualifies for the Education plan?

Accepted Answer

Students and educators with a valid school email address (.edu). You get a full year of Pro — commercial license included — for $49 instead of $69.

Question 10

Do you offer regional pricing?

Accepted Answer

Yes. In many countries we automatically apply a regional discount — if your country qualifies, you'll see a notice on this page and the lower price at checkout. No coupon code needed.

Question 11

What's your refund policy?

Accepted Answer

If you haven't used the premium features yet, you can request a full refund within 7 days of purchase — just email support@puzzlegenio.com.

Feature	Free$0	Pro Pass$14.99 / 30 days	Event Pass$29.99 / 30 days	Pro$69 / year	Events$139 / year
Every puzzle generator	Included	Included	Included	Included	Included
Commercial license	Not included	Included	Included	Included	Included
Watermark-free exports	Not included	Included	Included	Included	Included
Print quality	Up to 6×	Up to 16×	Up to 16×	Up to 16×	Up to 16×
Professional export formats	Not included	Included	Included	Included	Included
AI help & saved puzzles	Limited	Unlimited	Unlimited	Unlimited	Unlimited
Ad-free workspace	Not included	Included	Included	Included	Included
Ad-free for guests you share with	Not included	Not included	Included	Not included	Included
Share link duration	30 days	30 days	30 days	30 days (monthly) / up to 1 year (yearly)	30 days (monthly) / up to 1 year (yearly)
Auto-renewal	Not included	Never	Never	Until cancelled	Until cancelled

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Compare PuzzleGenio pricing plans and passes

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